Terms & Conditions

Filling Florist

Orders are filled by The David Rohr Floral Studio, a division of DESERT FLORAL, INC., a California Corporation. They are located at 68733 Perez Rd #C6, Cathedral City, CA 92234.

Payments

All online orders must be paid by credit card. All major credit cards are accepted. Online checks or bank drafts are not accepted at this time.

Holidays, Order Times and Deliveries

We observe all federal holidays. No deliveries will be made on those days.

Orders received by before noon California time will generally be delivered by the end of the same day. Orders received after noon California time may be delivered the same day, or may be delivered by noon the next business day depending upon product availability. The filling florist delivers the flowers to the dedicated volunteers of the Eisenhower Medical Center Auxiliary, who then deliver the flowers to your recipient.

Orders received after noon California time on Saturdays will be delivered by noon on the next business day.

Non-Delivery

There are a number of reasons why orders may not be deliverable. The patient may be unable to receive flowers for both medical and non-medical reasons, or may simply have already been discharged. We are not informed of the reason for non-delivery, and do not have any patient information. Should the order be non-deliverable, your credit card charge will be refunded in full and you will be notified as quickly as possible.

Availability and Substitution

The availability of specific flowers and containers varies from season to season and week to week. We will always endeavor to match the look of the ordered arrangement, but cannot guarantee the availability of specific flowers or containers. If a specific color or variety is critical to the order, please let us know in the Special Instructions.

The Eisenhower Family Birth Center is Open!

We now offer new-baby plush gifts and balloons. Click on Babyland to see a special collection.

Satisfaction Guarantee

It is our hope that you will be pleased with the floral gift created for you. That’s why we offer the option of having a photo of the gift emailed to you when it is delivered. If the arrangement does not meet your expectations, please call The David Rohr Floral Studio directly at 760-321-6359 and they will do their best to address your concerns.